Privacy Policy

Introduction

Dream Book Explore ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR). By using our services, you agree to the collection and use of information in accordance with this policy.

Who We Are

Dream Book Explore is an independent travel business. We specialise in finding the best travel deals for our clients by partnering with third-party vendors to book hotels, transport, and travel packages.

Data We Collect

To provide our travel services, we may collect the following personal data:

  • Contact Information: Name, email address, phone number, and postal address.
  • Travel Preferences: Destinations, preferred accommodations, travel dates, and special requests.
  • Payment Information: Billing address and payment details (handled securely via our payment processors).
  • Identification Data: Passport information and any other identification required for booking travel services.
  • Communications: Records of your correspondence with us, including inquiries, support requests, and booking details.

How We Use Your Data

We use your personal data to provide and improve our travel services, including:

  • Finding Travel Deals: Using your information to search for and recommend travel packages tailored to your preferences.
  • Booking Travel: Sharing your data with third-party vendors (e.g., airlines, hotels, and transport companies) to complete bookings on your behalf.
  • Customer Support: Responding to your inquiries, managing your bookings, and providing after-sales services.
  • Marketing Communications: Sending you information about special offers and travel-related news, only if you have opted in to receive such communications.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Obligations: We need your data to fulfill our contractual obligations, such as processing your bookings.
  • Legitimate Interests: We may use your data for customer service and to improve our services.
  • Consent: Where required, we will obtain your explicit consent (e.g., for marketing communications).
  • Legal Compliance: We may be required to process your data to comply with legal obligations.

Third-Party Vendors

We work with trusted third-party vendors to book hotels, transport, and travel packages. These vendors will only receive the data necessary to complete your booking. We ensure that all vendors comply with GDPR and handle your data securely.

Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure storage systems, and access control protocols.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymise it.

Your Data Rights

Under GDPR, you have the following rights concerning your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccuracies in your personal data.
  • Right to Erasure: You can ask us to delete your personal data, provided we have no legal obligation to retain it.
  • Right to Restrict Processing: You can request that we limit how we use your data.
  • Right to Data Portability: You can request a copy of your data in a machine-readable format.
  • Right to Object: You can object to us processing your data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email address].

Transfers Outside the EEA

In some cases, we may transfer your personal data to countries outside the European Economic Area (EEA) for processing or storage. We ensure that any such transfers comply with GDPR and that your data is adequately protected.

Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic. For more information on our use of cookies, please refer to our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website or contacting you directly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: sion@dreambookexplore.com

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